This policy explains when you can get your money back for a course or eBook bought on cardiologycourse.com, and how to ask. Everything we sell is digital: there are no physical goods, no shipping and no returns by post.
Last updated: 2 November 2026.
Video courses
You may request a full refund within 14 days of purchase if:
- you are not satisfied with the course content or teaching; or
- a technical problem on our side stops you accessing or using the course and we cannot fix it within a reasonable time after you report it.
For live or cohort-based programmes with a published start date, you may cancel for a full refund at any time before the start date, and may request a refund under the conditions above within 14 days of the start date.
Refunds are not available after the 14-day period, or where a substantial part of the course has been completed or downloaded, except where the problem was a technical fault on our side.
eBooks and other downloads
Because a downloaded file cannot be returned, eBooks are not refundable once downloaded, except where:
- the file is corrupted, incomplete or will not open, and we cannot supply a working copy;
- you were charged but never received access to the download;
- you bought the same title twice by mistake; or
- the product was materially different from its description.
Requests under this section should also be made within 14 days of purchase.
Duplicate or incorrect charges
If you were charged more than once for the same order, or charged an amount different from the checkout total, write to us with the order number and the duplicate charge will be refunded in full, whenever you notice it.
How to request a refund
- Email co*****@**************se.com from the address used for the purchase, with the subject line “Refund request”, or use the contact page.
- Include your order number, the course or eBook concerned, and the reason for the request.
- For technical problems, describe what happened and attach a screenshot if you can, so we can first try to fix it.
We will reply to confirm whether the refund has been approved. If a refund is approved, access to the course or download is withdrawn.
How refunds are paid
Approved refunds are made to the original payment method through our payment provider; we cannot refund to a different card, account or person. After approval, the time for the money to appear depends on your bank or card issuer and is usually a few working days. If it has not arrived after ten working days, check with your bank, then contact us with your order number.
Courses bought on other platforms
If you bought one of our courses on another platform, refunds are handled under that platform’s own refund policy and must be requested there.
Changes to this policy
We may update this policy by posting a new version on this page. The version in force on the date of your purchase applies to that purchase. This policy forms part of our Terms and Conditions and does not affect any rights you have under applicable consumer law.